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  • How far in advance should I book?
    As soon as you have a party date! The sooner you book, the sooner we can guarantee staff availability. Our time gets filled very quickly, so we recommend booking 3-5 weeks in advance.
  • What time should I book during my party?
    We recommend booking at least 30 minutes after guests to arrive to ensure everyone gets to enjoy the magic!
  • What areas do you service?
    We service Gresham, Portland, Boring, Sandy, Troutdale, Clackamas, and Vancouver. However, we will travel from our base in Gresham, Oregon 20 miles out for free, and then a $5 charge for every 5 miles after that, both to your location and back. We will not travel for 1 hr+ to your location for 30 minute services.
  • Do you require a deposit?
    Yes. All parties and events require a 50% deposit to secure your chosen date and time. The remaining balance will be due 1 week, or anytime sooner before the party or event unless otherwise discussed with the party consultant.
  • Should I tip the performer?
    Gratuities are not included in package pricing, and is never expected, however highly encouraged. Please be mindful that these actors/actresses are working in a service industry, as such we hope that the gratuity you pay is reflective of the service you have received. As well as this, we do ask that when you do tip, to give it to the party assistant to help keep the magic alive for all around you!
  • What if I want more than one character?
    Great! You can add up to 4 characters based on availability to any package.
  • What happens if a performer is late?
    We try our best to be on time to our events, however many factors can alter this. If performers show up late for some unforeseen circumstance you will still get the full amount of time agreed upon. The time of the event starts the moment performers are interacting with event-goers.
  • What if I need to cancel?
    Cancellations need to be 48 hours before the event. If the event needs to be canceled due to any unforeseen event, weather, or illness you have two months to reschedule the event at no fee. Cancellations that are less than 48 hours will still be charged half of the event price.
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