Question 1

I'm new to this, how does this work?

Accepted Answer

We're so glad you asked! ❤️
We recommend looking at our wide selection of characters on the "Characters" page & deciding who you want to visit for your booking first. Take a look at our "Gallery" page for more photos of all of our fun friends! 
Then, head over to our "Services" page & decide what service you would like. Be sure to check out all that we have to offer! 
Once you're ready, submit an official booking request through the "Request a Booking" tab. We recommend booking 6-8 weeks before your preferred date to help ensure staff availability as our calendar fills ups very fast! 
Our Forever Memory Making Team will then check the availability with the actors and finalize your booking by sending over a contract. Please read the contract in FULL & respond accordingly. With a down payment of 50% we will lock in your booking on our calendar!
If you have any questions at all, please reach out!

Question 2

How far in advance should I book?

Accepted Answer

As soon as you have a party date! The sooner you book, the sooner we can guarantee staff availability. Our time gets filled very quickly, so we recommend booking 6-8 weeks in advance. We also have a Late Booking Fee of $40 charged to those booking within 5 days of their selected date.

Question 3

What time should I book during my party?

Accepted Answer

We recommend booking at least 30 minutes after guests to arrive to ensure everyone gets to enjoy the magic!

Question 4

Why can I not book before 11am or after 7pm?

Accepted Answer

As much as we would love to celebrate at any time of day, we ask that you please keep in mind how much time it takes for our performers to get ready for your booking and to accommodate travel time from our base location to you.

Question 5

What areas do you service?

Accepted Answer

We service Gresham, Portland, Boring, Sandy, Troutdale, Clackamas, and Vancouver. 
However, we will travel from our base in Gresham, Oregon 20 miles out for free, and then a $2 charge for every 1 mile after that, both to your location and back. We will not travel for 1 hr+ to your location for 30 minute services.

Question 6

Do you require a deposit?

Accepted Answer

Yes. All parties and events require a 50% deposit to secure your chosen date and time. The remaining balance will be due 1 week, or anytime sooner before the party or event unless otherwise discussed with the party consultant.

Question 7

Do you offer face painting?

Accepted Answer

Unfortunately we do not offer face painting at this time. However, we do have a magical Makeover Party Package where your guests can get transformed and pampered! For more information check out our "Services" page.
If your heart is set on having face painting at your booking, we recommend "Fairy Tale Face Painting" and love to do events with them!

Question 8

Should I tip the performer?

Accepted Answer

Gratuities are not included in package pricing, and is never expected, however highly encouraged and appreciated. Please be mindful that these actors/actresses are working in a service industry, as such we hope that the gratuity you pay is reflective of the service you have received.  When showing appreciation, kindly give tips to the party assistant to keep the magic alive for everyone!

Question 9

What if I want more than one character?

Accepted Answer

Great! You can add up to 4 characters based on availability to any package.

Question 10

What happens if a performer is late?

Accepted Answer

We strive to be punctual for our events, but various factors can cause delays. In cases where performers arrive late due to unforeseen circumstances, you can expect to receive the full duration of time as agreed. The time of the event starts the moment performers are interacting with event-goers.

Question 11

What if I need to cancel?

Accepted Answer

Cancellations need to be 48 hours before the event. If the event needs to be canceled due to any unforeseen event, weather, or illness you have two months to reschedule the event at no fee. Cancellations that are less than 48 hours will still be charged half of the event price.

Frequently asked questions